Common questions
Where is my data stored? What if I change phones?
Photos, recordings and records are stored on this device only; the app has no server. Before changing phones or reinstalling, export a full backup (Albums → Full backup, or Settings). The backup is a plain .zip you can open on a computer, and you can restore it in the app. iOS device backups are managed separately by iOS. Uninstalling the app deletes its data from the device.
Speech-to-text does not work. Why?
Transcription runs on your device only and never goes online. If your device has not downloaded the on-device speech model for that language, or does not support it, the feature shows as unavailable. You can type the words yourself instead. Try another app language, or check iOS Settings → General → Keyboard → Dictation.
How do I export or back up my works?
Open Albums to make a PDF album or a short story, or export a full backup package. The full backup contains your photos, recordings and records and is always free. Treat backup files as personal information: they can contain your child's photos and voice.
I deleted a work by mistake. Can I get it back?
Yes. Go to Settings → Recently Deleted. Items stay there for 30 days and then are permanently removed. Copies you exported or backups you made are not affected.
I bought Pro but it is not unlocked, or I changed devices.
Open the Pro page and tap Restore Purchases. Use the same Apple Account that made the purchase, check your connection, and check Apple's purchase history. Pending purchases unlock once approved. Please do not buy again to troubleshoot. Restoring purchases does not restore your works; use your backup for that.
How do I cancel a subscription or ask for a refund?
Manage subscriptions in your Apple Account settings; deleting the app does not cancel renewal. Lifetime is a one-time purchase and does not renew. Refunds are handled by Apple, which decides eligibility; Crayon Tales cannot guarantee a refund.
Why do my free PDF and story videos carry a small mark?
The free blank-style album PDF has a small footer line, and story videos have a short end card. Pro removes them and adds the print-ready PDF. Viewing, recording, the full backup and the free PDF stay available without paying, and your finished works are never locked if a subscription ends.